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Telecoms & utilities Chatbots

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Telecoms & utilities - Connectivity (internet, landlines, mobile phone, wireless) and natural resources delivered to the home (water, electricity & gas)

ProtectedExpired Emma a chatbot / virtual assistant representing BT

       by Creative Virtual since May 2006 until Sep 2010 in English, Web, Branded conversations, Customer service, Sales, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Emma Léa répond aux questions des clients de MMA.

Ask a chatbot / virtual agent representing Comcast

       by NoHold since Feb 2006 in English, Web, Branded conversations, Customer service, Electronics & hardware, Knowledge management, Sales, Telecoms & utilities, Text recognition, TV, Visual Entertainment, Creation & gaming, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent Ask Ask is the virtual assistant of Comcast, a leading provider in TV/Internet/Phone. Ask is knowledgeable in all things Comcast, including set-up instructions, sales assistance, and troubleshooting.

Chatman a chatbot representing Hi

       by Lost Boys since Oct 2005 in English, Web, Branded conversations, Campaign, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Chatman Chatman is de held van Hi. Chatman is te vinden op televisie, in print, heeft eigen merchandising en kletst ook tegen je aan in Messenger. Chatman luistert slecht maar heeft wel leuke verhalen.

Jane a chatbot / virtual assistant representing United Utilities

       by Transversal since Sep 2005 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jane Ask Jane is the United Utilities virtual assistant that answers questions about Billings and Payments, Moving Home, Electricity, Water and Water Meters. It uses natural language processing, rather than keyword matching, to understand the context of the customer query. Ask Jane also suggests a train of thought by presenting a list of related content to help the customer build their knowledge around the subject matter. This helps to improve the customer experience and reduces the need to phone for further information.
The most important aspect of Ask Jane is its ease of use for both the customer and United Utilities. The customer is free to ask a question without needing to know industry-specific terms, and United Utilities have a simple interface to enter content and monitor usage. The whole process of matching the question to the content is automatic; Transversal's Metafaq even helps identify the knowledge gaps so new content can be quickly added to respond to new types of customer questions.

Katie a chatbot / virtual agent representing ScottishPower

       by Transversal since Jun 2005 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Katie Increasing the number of its 5.2 million UK customers that manage their gas and electricity accounts online is a key part of ScottishPower's business strategy. Ensuring that customers receive rapid responses to their online account queries is critical to this aim. Ask Katie answers customer questions automatically online, significantly enhancing customer service and encouraging consumers to adopt more online services such as meter reading and billing.
By investigating the type and number of questions asked on its site, ScottishPower has been able to ensure that the right information is immediately available to its customers - without needing to invest in costly market research. For example, after seeing a growing number of queries on energy efficiency, this information was made more visible on the new website.

Lotte a chatbot / virtual assistant representing Alphacomm, opwaarderen.nl

       by The Selfservice Company since Apr 2005 in English, Web, Branded conversations, Sales, Telecoms & utilities, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Lotte Lotte is een van de eerste virtuele medewerkers van The Selfservice Company. Lotte beantwoord alle vragen van bezoekers van www.opwaarderen.nl.

Eve a chatbot / virtual assistant representing Yello Strom

       by Artificial Solutions since Jul 2003 in English, Web, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Eve Eve ist ein Avatar, das als virtuelle Kundenberaterin auf der Website von Yello Strom eingesetzt wird. Das Programm Eve bietet Benutzern Gelegenheit zur schriftlichen Interaktion. Ihre Aufgabe ist es, Auskunft über Strom und die Angebote der Firma Yello Strom zu geben und somit Kunden zu gewinnen. Unter Eves Animationen befinden sich auch einige Gimmicks, die Besucher erfreuen sollen. Mit einer Striptease-Animation als Easter Egg wurde einige Aufmerksamkeit auf die Kunstfigur gelenkt.

Sara a chatbot / virtual assistant representing Tele2

       by Artificial Solutions since Jan 2003 in English, Web, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Sara God kväll! Jag heter Sara och jag arbetar för Tele2 Kundservice. Jag kan svara på frågor om:

  • Mobiltelefoni

  • Fast telefoni

  • Bredband

  • Bredbandstelefoni

  • TV


Det är bäst om du ställer frågor med korta meningar.

Emma a chatbot / virtual assistant representing Telenor

       by Artificial Solutions since Jan 2003 in English, Web, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Emma God kväll! Jag heter Emma och jag arbetar på Telenors Kundservice. Fråga mig om våra kontantkort, abonnemang och tjänster. Jag förstår dig enklast om du ställer frågor med korta meningar.

Marta a chatbot / virtual assistant representing Masmovil

       by Artificial Solutions since Jan 2003 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Marta Marta solventa tus dudas

Marta es nuestra asistente virtual y quien puede ayudarte con todo lo que necesites saber sobre MÁSmovil. Junto con nuestra mano mágica, "ManoMÁS", se esfuerza por resolver tus problemas y darte las respuestas adecuadas.

Marta está llena de energía y es una apasionada de MÁSmovil. De hecho, nunca duerme por lo que puede informarte día y noche, 24 horas al día, 7 días a la semana. Si no te diera la respuesta a la primera, vuelve a repetir la pregunta de otra manera.

Puedes preguntarle por nuestras tarifas o dónde comprar la tarjeta SIM de MÁSmovil, por ejemplo. ¡Marta estará encantada de poder ayudarte!
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