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Evidence continues to mount that supports Gartner’s prediction that intelligent virtual agents will be a new standard for customer interaction in the next 2-4 years.

Researchers from Worcester Polytechnic Institute and Relational Agents Group at Northeastern University College of Computer and Information Science aim to develop a technology that can address the needs of isolated older adults.

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced it was named a finalist in the Best New Software as a Service of the Year category in The 2011 American Business Awards. The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. More than 2,800 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration across 40 categories.

Virtual agents are an innovative response to growing consumer demand for personalized self-service options accessible via today’s preferred online channels – the web, mobile devices and Facebook. VirtuOz intelligent virtual agent solutions use patented natural language processing and predictive intent analysis to realistically emulate a conversation with a human being online and provide timely and effective resolution to consumer issues. Gartner research predicts that intelligent virtual agents will be a new standard for customer interaction in the next 2-4 years.

Beginning from Friday, 6th May 2011, Warsaw hosts eight edition of a documentary film festival named Planete Doc Film Festival. I participate in it intensively - I bought tickets for 10 movies! On Saturday I have seen the movie: Life 2.0., and I am very impressed by this film and its story. It is about people that live their everyday life into a virtual online world Second Life.

noHold, developer of the most interactive and diagnostic Virtual Agent technology, has the ability to embed a Virtual Agent directly into social media platforms, Facebook integration for ViewSonic serves as the first example.

As social media increasingly becomes a hub for customer interaction and support, noHold aims to help businesses cover these channels with Virtual Agent implementations. With a few simple lines of code, the same Virtual Agent that runs on a company website can assist end-users within their favorite mode of social media, such as Facebook. This provides end-users with an extra layer of interactivity and support, without the time needed to implement a second Virtual Agent.