Chatbots.org Business News

ASDA is a British supermarket chain that was bought by Wal-Mart (World’s largest retailer) in 1999. There are hundreds of thousands of ASDA customers shopping at 243 ASDA supermarkets around the UK. In early 2009 ASDA began the migration of its online shopping service to a new platform and were looking for a solution to make the transition as easy as possible for their customers.

By 2015, 50 percent of online customer self-service search activities will be via a virtual assistant for at least 1,500 large enterprises.

More than 1,500 organizations worldwide are in various stages of production with virtual assistants (VAs). The results range from profound cost savings (5 percent reduction in service costs) and increased customer loyalty to simply the entertainment of having a robotic presence on a website. But the number of organizations adding this capability is growing by 20 percent per year, especially in travel, consumer goods, telecommunications and banking. A challenge is that computer-generated characters have limited ability to maintain an interesting dialogue with users; they need a well-structured and extensive knowledge management engine to become efficient, self-service productivity tools. VAs will lead to further downsizing of customer service centers.

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced the company was named to Lead411’s “Hottest San Francisco Company” list. 

As a Knowledge Engineer you are a linguistic specialist with affinity to ICT and commercial awareness. You are customer focused, with a real passion for languages and a pragmatic approach to problem solving. You understand the structure of languages and you will be able to encode linguistic information for automated processing.

You will focus on design, build, maintain and develop knowledge-based systems, in domains such as artificial intelligence, databases, expert systems, and natural language processing systems ¡V according to the structured Artificial Solutions Knowledge Development Methodology.

Humanoid examples from Japan and MIT, especially focussing on emotional sensing and emotional expressions

National Rail Enquiries (NRE) is the definitive source of information for all passenger rail services on the National Rail network in England, Wales and Scotland. Classified as a ‘Super Site’ by the UK Government, nationalrail.co.uk is one of the busiest websites in the country. In 2007, NRE came to Creative Virtual and our partner Virtual Zone for help in unlocking the wealth of information on their website.

Statens Vegvesen, which translates as the Norwegian Public Roads Administration (NPRA) is an autonomous agency within the State’s Ministry of Transport and Communication. Responsible for the planning, construction and operation of the national and county road networks, NPRA is also in charge of vehicle inspections, driver training
and licensing.

NPRA was struggling to manage an increasing volume of calls, coupled with restrictive public opening hours. The obvious solution was to move some of the routine queries to the website and relieve the pressure on the advisors employed in its seventy-two Traffic Stations, enabling them to concentrate on more complex enquiries.

Artificial Solutions’ strong Nordics presence and native Norwegian-speaking staff were a key decision-making factor for NPRA, and Trude Gjerstad Strand, Project Leader and Senior Advisor, set about developing a pilot that would concentrate initially on vehicle registrations, ensuring that the public had the right level of documentation before visiting NPRA offices in person to complete the process. NPRA chose to implement the pilot project in-house, in partnership with Artificial Solutions.

Artificial Solutions unveils software toolkit to allow developers to build platform independent intelligent, humanlike conversations into their mobile apps.

Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that it will be unveiling Teneo Toolkit at Mobile World Congress (MWC). With Gartner already predicting that voice will be a disruptive technology to watch in 2012, the Teneo Toolkit will allow developers to easily include Artificial Solutions’ patented technology and enable their mobile apps, software programs or devices think, reason and converse in an intelligent, humanlike manner, regardless of platform, device or language.

Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that it has been shortlisted for the Most Innovative Product of the Year in the FSTECH Awards. Run by Financial Sector Technology, one of the leading business titles for IT decision makers in the UK and EMEA financial services, FSTECH Awards recognizes excellence and innovation in information technology in the sector.