Chatbots.org Business News

Projected to hit one billion users in 2012, Facebook has recently been reported as holding the number one social media position on the Internet. With so many people making the site a daily web stop, businesses are starting to see the benefits of using this platform to further their online customer service. Several Creative Virtual customers have taken this step by giving their V-Person™ systems a presence on their company Facebook pages.

Creative Virtual Ltd recently announced a partnership with Virtuariod Pte Ltd.

Based in Singapore, Virtuariod is now the sole reseller of Creative Virtual’s V-Person™ technology within the Association of Southeast Asian Nations (ASEAN). A V-Person (Virtual Assistant)  is capable of holding conversations with digital users in real time, 24/7. For users this means the sensation of communicating with a ‘real’ person able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations.

Log-in issues are a growing concern for both companies and consumers. As the use of websites and apps continues to grow, so does our list of passwords. In the article, ‘Average person uses 10 online passwords a day’, the author states that “One in three people are forced to resort to writing them (passwords) down, while another one in three forget them completely.”

My video cassette recorder finally stopped working last week. Even if I wanted to replace it, I’d have trouble doing so as Panasonic, one of the last remaining manufacturers, stopped VCR production earlier this year. Few consumers will mourn the passing of the VCR. Apart from their infuriating habit of chewing tapes, VCRs were notoriously difficult to program. The common sight of the VCR clock display flashing “12:00” became a symbol for just how little thought the consumer electronics industry gave to usability.

Don’t you wish your car was as intuitive to use as a smartphone?During the past decade, automotive manufacturers have added more and more electronics to take the hard work out of driving a car. But the proliferation of buttons, screens and lights, while reducing the physical effort required to drive a car, has also increased the risk of distractions.

Knowledgebases provide the tools to enable research – allowing you to find content or documents related to a given subject. The problem for the end user is that they are not out to conduct research– they have a specific issue that needs resolution. This simple fact renders the associated knowledgebase articles an archaic means of discovery that places the burden of effort on the user to identify an answer, rather than placing it on the software tool itself. Associated with this burden are four primary constraints that call the efficacy of knowledgebase solutions in to question:

Psychologists nowadays are able to measure human intelligence by using various IQ tests. Nevertheless, they still don’t agree on one common definition of human intelligence. What would happen if we apply a similar approach to measuring intelligence of artificial entities, skipping never-ending discussions on AI definition? According to professor Selmer Bringsjord and Bettina Schimanski an answer is contained in Psychometric AI (PAI).

Building a closer relationship with individual customers is now a key objective for many organizations. However, those customers are already one step ahead. A decade of overexposure to increasingly aggressive marketing tactics has made them understand the power they wield over businesses that want their data and wary of trusting brands. Instead of engaging directly with an organization users choose to connect with friends, and even strangers, online to crowd source opinion on purchasing decisions. But surprisingly, treat them right and they are still willing to share.

On 3rd May 2012 Creative Virtual participated as a Sponsor at LivePerson Aspire EMEA 2012 held at Vinopolis in London. The conference is a unique event designed to highlight the most innovative and groundbreaking developments from LivePerson and their partners and customers. Around 200 delegates attended this customer summit to take advantage of the keynote speakers, small group sessions and demonstrations of new ways to connect and engage with customers.

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced today that VirtuOz’ Intelligent Virtual Agents have been recognized by three industry award programs in May 2012 alone, including the Best in Biz Awards EMEA, Silver Winner for Best New Service of the Year; The American Business Awards Finalist in the Relationship Management Solution Category for the second year in a row; and TiE50 Awards Finalist, where VirtuOz beat out over 2000 entrants.