NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Aimee Quemuel on 12 years, 11 months ago in Business, Business contests & awards, Business News | by
Summary: Recognition reinforces prediction IVAs will be the new standard for customer interactions in the next few years
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced it was named a finalist in the Best New Software as a Service of the Year category in The 2011 American Business Awards. The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. More than 2,800 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration across 40 categories.
Virtual agents are an innovative response to growing consumer demand for personalized self-service options accessible via today’s preferred online channels – the web, mobile devices and Facebook. VirtuOz intelligent virtual agent solutions use patented natural language processing and predictive intent analysis to realistically emulate a conversation with a human being online and provide timely and effective resolution to consumer issues. Gartner research predicts that intelligent virtual agents will be a new standard for customer interaction in the next 2-4 years.
Richard Wallace on 14 years, 2 months ago in Business News | by
Summary: Final Program of Chatbots 3.0 Conference Announced
Chatbots 3.0 is a one-day gathering of bot creators, commercial users, enthusiasts, scientists and students interested in A.I. bot technology.
We have released the final schedule for the Chatbots 3.0 conference. We have attracted an impressive collection of speakers who will present about a wide variety of topics of interest to all of us. The topics span business, technology and academia. There are still a few days of free registration left. After March 7, the registration fee will be raised to 10 USD.
Participants are gathering from all over the world for this exciting one-day event in historic Philadelphia. Join us for this important, informative one-day event! Register now at http://chatbots3.eventbrite.com
Ilonka Coenraad on 14 years, 8 months ago in Agent's Processing, Business News | by
Summary: Why would you implement a chatbot when using chat to talk to your customers? A supplement to "Chatiquette"
In April 2009 Chatiquette was published in Dutch by Floris van der Veen, founder and CEO of LiveCom. In addition to this book I would like to give some suggestions to companies who are currently using chat and show them the potential functionality of chatbots.
If you decide to use chat as one of your communication tools to interact with your customers, you might like to consider using a chatbot. A chatbot can filter your customer responses and give your customers chat services 24/7.