Chatbots.org Business News

Creative Virtual, a leader in customer experience self-service solutions for global enterprises, was presented with two Stevie® Awards as part of the eighth annual Stevie Awards for Sales & Customer Service^SM. The company was recognised with Silver Stevie Awards in the categories of ‘New IVR or Web Service Solution’ and ‘Sales or Customer Service Solutions Technology Partner of the Year’.

Creative Virtual, a leader in customer experience self-service solutions for global enterprises, was named a Finalist in the categories of ‘New IVR or Web Service Solution’ and ‘Sales or Customer Service Solutions Technology Partner of the Year’ in the eighth annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in each category.

Creative Virtual, a leader in customer experience self-service solutions for global enterprises, today announced the celebration of the company’s tenth anniversary. Founded in London, United Kingdom in November 2003 by Chris Ezekiel, Creative Virtual began trading in January 2004 with a focus on providing web-based natural language virtual assistants. Over the past ten years, the company has diversified their product offerings and embarked on a global expansion.

The first week of October marked National Customer Service Week (#NCSW13) and a quick Twitter search showed lots of organisations recognising their service teams and sharing their top tips for providing the best service possible. It’s no secret that the service and support you provide can make or break your customer experience. Hiring the right people for your contact centre is key when it comes to providing superior service, but just like any other profession, your team can’t be successful without the correct tools for the job.

Creative Virtual was named the winner of a Silver Stevie® Award in the Most Innovative Company of the Year in Europe category in The 10th Annual International Business Awards on 14 August 2013.

On 17 October 2012 Creative Virtual unveiled V-Portal as a knowledge management solution that simultaneously deploys intelligent virtual assistants across the call centre, web, mobile and social channels with just a few clicks. V-Portal manages and curates content based on business line or product area, and connects users to web services via natural language virtual assistants. Our virtual assistants are able to hold personalised customer conversations 24/7 helping organisations build brand loyalty and increase customer engagement.

UK Trade & Investment (UKTI) recently hosted a series of Global Business Summits to coincide with the London 2012 Olympic Games. The ICT Summit, held on 3 August 2012 at the British Business Embassy, was a well-attended and successful event which brought together technology leaders from across the globe to hear from and engage with UK businesses and industry leaders. Chancellor of the Exchequer George Osborne said, “London 2012 is the perfect stage to show investors and entrepreneurs how much we have already achieved, and the exciting potential of what is to come.”

On 3 August 2012 the Global Business Summit on ICT will be held at the British Business Embassy at Lancaster House in London.  One of 18 business summits being held during the London 2012 Olympic and Paralympic Games, the ICT day will also serve as the kick-off for the Best of British technology virtual exhibition which will provide a broader opportunity for companies to engage with delegates during that day and for the following six months. Creative Virtual Ltd is honoured to be selected to showcase their V-Person™ technology through participation in the virtual exhibition.

Creative Virtual Ltd has announced the official opening of their newest office in the Netherlands. Creative Virtual Netherlands, based in Amsterdam, will provide local support throughout Benelux for customers implementing Creative Virtual’s V-Person™ technology.  A V-Person (Virtual Assistant)  is capable of holding conversations with digital users in real time, 24/7. For users this means the sensation of communicating with a ‘real’ person able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations.

Creative Virtual Ltd has announced that a new V-Person™ (virtual assistant)  solution was launched for the Royal Society for the Prevention of Cruelty to Animals (RSPCA) back in 2011.  A V-Person is capable of holding conversations with digital users in real time, 24/7. For users it means the sensation of communicating with a ‘real’ person able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations.