Chatbots.org Business News

If Graham Bell had journeyed into the future he would probably be amazed to see how his invention, the telephone, has entirely changed the way people communicate with each other and with their phones. No longer is the phone merely an object that enables you to talk to someone who is not in the same place as you, the phone itself has now become a personal assistant, someone you can give orders to and who will talk back to you. How did all that become possible?

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online support, today announced the availability of its marketing and sales IVAs.  Already a leader in virtual agents for support with the largest number of live enterprise intelligent virtual agents for the Global 2000, VirtuOz now offers a full suite of enterprise-class IVAs, enabling companies to create digital customer relationships and to engage with today’s online consumer across all transactions. 

In addition, VirtuOz revealed Chloe, the company’s new virtual agent for online marketing.  Using VirtuOz’ cloud-based solution and best practices, Chloe not only answers questions about the virtual agent market, the company, its products, services, and customers, she also represents VirtuOz’ unique brand.  She is designed to address the needs of prospective customers, partners, investors, and even job applicants and will serve as a showcase for virtual agent best practices as she continues to learn. 

If you take this course, you will be graded just like Stanford University students, and you can get a certificate matching your skills to the Stanford grading curve. Though online, it is a serious class: 8 homework assignments, 2 timed exams and many hard deadlines. To pass this class, expect to work at least 10 hours per week - Stanford students do all this! Become one of them starting in September 2011.

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced that Kaspersky Lab, a leading developer of secure content and threat management solutions, celebrates the first anniversary of Lena, an intelligent virtual agent powered by VirtuOz, to provide world-class online customer and technical support.

VirtuOz, the leading provider of intelligent virtual agents (IVAs) for online customer service, appointed Laurent David as Head of Sales, France to support VirtuOz’ European growth and response to increased demand for intelligent virtual agents. With 22 years of successful sales experience in promoting the adoption of disruptive technologies, Laurent David is responsible for managing VirtuOz’s continued growth in France as well as expanding VirtuOz’ European presence.

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced it was named a finalist in the Best New Software as a Service of the Year category in The 2011 American Business Awards. The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. More than 2,800 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration across 40 categories.

Virtual agents are an innovative response to growing consumer demand for personalized self-service options accessible via today’s preferred online channels – the web, mobile devices and Facebook. VirtuOz intelligent virtual agent solutions use patented natural language processing and predictive intent analysis to realistically emulate a conversation with a human being online and provide timely and effective resolution to consumer issues. Gartner research predicts that intelligent virtual agents will be a new standard for customer interaction in the next 2-4 years.

Beginning from Friday, 6th May 2011, Warsaw hosts eight edition of a documentary film festival named Planete Doc Film Festival. I participate in it intensively - I bought tickets for 10 movies! On Saturday I have seen the movie: Life 2.0., and I am very impressed by this film and its story. It is about people that live their everyday life into a virtual online world Second Life.

Research shows that chatbots stimulate a positive state of mind among their users. As a result users enjoy more pleasure in performing their activities and spend more time on performing them. According to ‘social response theory’, the ‘social cues’ send by chatbots increase the users’ involvement in interacting with a computer. As a consequence chatbots contribute to a more personal perception of the online experience.

Small Worlds is a fast-growing online virtual world that runs in a browser instead of requiring you to download a graphics-intensive application. Members of Smallworlds create avatars and use these to have shared experiences like chatting, watching videos, playing games, or listening to music.

Pandorabots is a chat bot hosting service. From any browser, you may create and publish your own bots for web pages, instant messenger services, virtual worlds and many other places. Pandorabots utilizes a patented memory management algorithm that scales in number of bots, amount of bot knowledge, and number of conversational interactions. The bots are based on AIML and spring entirely from the work of the A.L.I.C.E. and AIML free software community.

Efficient online self-service is essential for online retailers-particularly since 57% of U.S. online consumers say they are very likely to abandon an online purchase if they cannot find quick answers to their questions, says a new Forrester Research Inc. report.

Virtual agents represent an efficient option to bolster a company’s self-service options, particularly since they reduce customer service operational costs by deflecting agent-assisted costs because they lower the number of customers who call a contact center. Virtual agents-typically with a digitalized human appearance-are software services that provide automated assistance by simulating a two-way conversation in which they can help customers do anything from perform online tasks to locate online information.