Chatbots.org Business News

Join Creative Virtual for a complimentary webinar to see live examples and real results from natural language smart help solutions.

WHEN:  Wednesday, 26 March 2014 at 15:00 UK time; 11:00 AM ET; 8:00 AM PT

LOCATION:  Online, with free registration

SPEAKERS: Kathryn Daniels, Information Development Manager at National Rail Enquiries; Alison Chapman, Communication and Development Manager at Motability Operations; Maria Ward, Head of Web Services at The Virtual Zone; and Chris Ezekiel, Founder & CEO of Creative Virtual

noHold Connect will empower humans to experience the Internet of Everything. With much hype around the creation of a standardized platform for devices to ‘communicate’, companies such as Qualcomm & Linux have created the AllSeen Alliance, while others such as Logitech aim to educate and drive awareness with the Internet of Things Consortium. The goal is to advance the Internet of Everything. While these organizations aim to standardize awareness as well as the technological aspect, noHold aims to create the experience.

I wanted to share with you a blog we posted for Albert written for IT professionals/CIO’s, but it also gives great information for Virtual Agent enthusiasts as well. There is great news sources validating the growth for the virtual agent market. Enjoy!

Creative Virtual, a leader in customer experience self-service solutions for global enterprises, today announced the celebration of the company’s tenth anniversary. Founded in London, United Kingdom in November 2003 by Chris Ezekiel, Creative Virtual began trading in January 2004 with a focus on providing web-based natural language virtual assistants. Over the past ten years, the company has diversified their product offerings and embarked on a global expansion.

Creative Virtual, a leader in customer experience self-service solutions for global enterprises, announced the results of NIBC Direct’s implementation of a virtual assistant powered by Creative Virtual’s V-Person™ technology. NIBC Direct provides consumer banking services in the Netherlands, Germany and Belgium. Backed by a strong customer service policy that is highly focused on providing a superior customer experience, NIBC Direct selected Creative Virtual as their vendor of choice.

Virtual Agents have long been used to reduce the load and cost of the typical call center by encouraging end users to help themselves. During peak seasons, new releases, and in times of the unknown, consumers ask questions that can often be resolved online. Since Virtual Agents have become more popular,  the public is more comfortable with using such technologies not only as personal assistants, but to find quick solutions for customer service, support, and shopping.

According to Visa America Economic Intelligence 2012 Report, in Latin America e-commerce sales are going to get over US$ 69 thousands millions this year and it is expected to pass US$ 100 thousands millions in 2014.

The first week of October marked National Customer Service Week (#NCSW13) and a quick Twitter search showed lots of organisations recognising their service teams and sharing their top tips for providing the best service possible. It’s no secret that the service and support you provide can make or break your customer experience. Hiring the right people for your contact centre is key when it comes to providing superior service, but just like any other profession, your team can’t be successful without the correct tools for the job.

Social networks have created a borderline between how customers and companies communicated in the past and what it is currently happening: from the Facebook and Twitter launch, both actors are able to interact without intermediaries.

Do you know that Virtual Agents are able to improve the customer experience while people are waiting for an answer? This technology understands and interprets customer questions and gives them advice related to the products and services offered, through each company contact point.