Chatbots.org Business News

I wanted to share with you a blog we posted for Albert written for IT professionals/CIO’s, but it also gives great information for Virtual Agent enthusiasts as well. There is great news sources validating the growth for the virtual agent market. Enjoy!

Virtual Agents have long been used to reduce the load and cost of the typical call center by encouraging end users to help themselves. During peak seasons, new releases, and in times of the unknown, consumers ask questions that can often be resolved online. Since Virtual Agents have become more popular,  the public is more comfortable with using such technologies not only as personal assistants, but to find quick solutions for customer service, support, and shopping.

Do you know that Virtual Agents are able to improve the customer experience while people are waiting for an answer? This technology understands and interprets customer questions and gives them advice related to the products and services offered, through each company contact point.

noHold, Inc. recently released a new Knowledge Management platform called SICURA. This software provides a better way to organize, store, and share information, securely.

As in other industries, a good banking service makes it easy to achieve a fast and nice interaction between the company and its clients. In this respect, Banks have always been innovative in the implementation of any self-service solutions, like the ATM and the home-banking. Next step concerns to answering client questions and any other inquiry through multiple digital platforms, dominated by the mobile banking

Expanding its award winning intelligent virtual agents (IVAs) solutions currently deployed on the websites of leading companies such as Michelin, SFR, GameFly, and Symantec, VirtuOz, Inc., the leading provider of IVAs for online marketing, sales, and support, today announced the availability of VirtuOz’ IVAs for mobile phones and tablets.

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced that Kaspersky Lab has been named a Constellation Research SuperNova Awards semi-finalist for its groundbreaking use of Lena, an IVA powered by VirtuOz. 

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales and support, today announced availability of a packaged integration with Moxie Software’s Chat Spaces™, for both sales and services.  The integrated solution delivers a next generation customer experience that meets the needs of today’s digital-savvy customers, who increasingly dictate when, where and how they want to engage with a company.

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, has been recognized as a finalist in the 4th Annual 2012 Golden Bridge Awards in the software innovations category. 

“Each and every employee at VirtuOz is committed to delivering leading virtual agent solutions that exceed both our customers’ and their customers’ expectations,” said Alex LeBrun, CEO and president of VirtuOz.  “Today’s digital consumer is more demanding than ever, and we are privileged to partner with global industry leaders who are willing to explore new customer engagement frontiers in order to deliver winning customer experiences.  We are honored by the industry and peer recognition of our efforts that this Golden Bridge Award represents.”

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced today that VirtuOz’ Intelligent Virtual Agents have been recognized by three industry award programs in May 2012 alone, including the Best in Biz Awards EMEA, Silver Winner for Best New Service of the Year; The American Business Awards Finalist in the Relationship Management Solution Category for the second year in a row; and TiE50 Awards Finalist, where VirtuOz beat out over 2000 entrants.