Chatbots.org Business News

VirtuOz, the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced that Numericable, a major cable and high speed Internet provider in France, debuted Emilie, an intelligent virtual agent powered by VirtuOz, as a new and contemporary online support channel. Available on Numericable’s website support page, Emilie provides a high quality support experience 24/7 to Numericable’s subscribers while also freeing their live agents to focus on higher value support and service activities.

VirtuOz, the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced that virtual assistants were a key criterion for determining for CRM Web Customer Service. In addition, the report ranks “new and additional customer access channels” as the number one business case driver for WCS deployments.

VirtuOz., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced the company has been selected as a winner of the Tech Awards Circle, taking Bronze in the Enterprise Service category. Winners were selected by an independent circle of publication reviewers/journalists from nominations based on a broad range of achievements – from product and technology innovations to talented executive leadership and engineering innovators.

Tech Awards Circle celebrates the products, services, vendors and individuals making a difference in the industry today.  The winners represent a broad range of achievements, from hardware to software to services in consumer/SOHO, SMB, midrange, and enterprise markets.  Gold, silver and bronze awards were given out in each category.

Various airports (such as Paris, London, Birmingham and Manchester) are experimenting with so-called virtual boarding agents, these are virtual agents which for example kindly greet passengers when boarding or explain security measures before going through customs.

The virtual humans industry is growing very fast, as predicted the futurist Erwin van Lun and independent research companies such as Gartner or CCM Benchmark. Nevertheless, many advanced research projects, 3D human design methods or modeling techniques are not commonly known. Therefore, we would like to present three extraordinary state of the art examples of humanlike conversational artificial intelligence. They are expected to be adopted soon by the virtual humans industry.

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced that Kaspersky Lab, a leading developer of secure content and threat management solutions, celebrates the first anniversary of Lena, an intelligent virtual agent powered by VirtuOz, to provide world-class online customer and technical support.

VirtuOz, the leading provider of intelligent virtual agents (IVAs) for online customer service, appointed Laurent David as Head of Sales, France to support VirtuOz’ European growth and response to increased demand for intelligent virtual agents. With 22 years of successful sales experience in promoting the adoption of disruptive technologies, Laurent David is responsible for managing VirtuOz’s continued growth in France as well as expanding VirtuOz’ European presence.

The intelligent virtual agent (IVA) value proposition is so compelling for both the online consumer and the business provider that leading analyst firm Gartner Research predicts that virtual agents will be the standard technology for customer interactions in two to four years.  The aggressive adoption of IVAs is a consumer led revolution in which an increasingly large generation of users, including but not limited to digital natives, are living in an online world where blogging, texting, tweeting, eCommerce, and social networks are the way of life.  This Web savvy consumer prefers both their personal and business engagements to be conducted online.  The IVA offers a compelling customer experience that aligns with the consumer’s expectations.

Blog Post recalling a conversation that Daden’s own chatbot Abi had.

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced that it has raised $7 million in additional funding from existing investors Mohr Davidow, Inventures Group and Galileo Partners to finance growth in the U.S. and E.U.