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Customer service Chatbots

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Customer service - To answer questions about delivered goods or services

Olivia a chatbot / virtual agent representing Optus

       by IntelliResponse since May 2013 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Text synthesis, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Olivia “Ask Olivia” is Optus’ (Australia's 2nd largest telecom provider) virtual agent solution, built to assist Optus’ customers to ask questions online. Branded with an ‘Ask’ feature, clients can ask questions and Olivia will provide the one right answer. If clients have questions that are more personal in nature, Olivia will provide a suggestion for escalation via another channel. Olivia also displays the ‘top trending topics’.

Virtual Assistant a chatbot / virtual assistant representing Moonpig

       by Creative Virtual since May 2013 in English, Web, Branded conversations, Customer service, Leisure, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Virtual Assistant This V-Person™ is located on Moonpig's UK website to help customers with queries about products, orders and delivery. The template is branded with the company's well known logo and features a free text box as well as a list of clickable FAQs.

Juan Cruz a chatbot / virtual agent representing Nueva Escuela

       by BotGenes since Mar 2013 in English, Web, Career & education, Customer service, Facial expressions, Gestures, Speech synthesis, Text recognition, Text synthesis, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Juan Cruz Juan Cruz para Nueva Escuela.

Juan Cruz, un Agente Virtual desarrollado por BotGenes, trabaja como Asesor Virtual en la Nueva Escuela de Arte y Diseño; Instituto Superior especializado en la formación de profesionales para la publicidad, el diseño en todas sus variantes, gráfico publicitario, editorial, interiores, moda, Web, la fotografía, las artes, los dibujos animados, la pintura, escultura, dibujo, etc.

Él tiene estudios en Periodismo, y disfruta dando información a estudiantes de habla hispana de todo el mundo sobre el Instituto a los interesados.

Juan Cruz utiliza el "cerebro artificial" en idioma español más avanzado desarrollado por BotGenes con más de 500.000 reglas de decisión, lo cual le permite manejar miles de regionalismos, errores de tipeo, ortográficos y gramaticales, y contextualizar respuestas.

Él integra tecnologías de PLN, Procesamiento del Lenguaje Natural, con TTS, Texto a Voz, ofreciendo además de chat, audio streaming y un Avatar 3D.


Iris a chatbot representing Yourhosting

       by The Selfservice Company since Mar 2013 in English, Web, Branded conversations, Customer service, Electronics & hardware, Market research, Sales, Text recognition, Text synthesis, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Iris Iris is de virtuele medewerker van Yourhosting. Ze beantwoordt al je vragen over domeinnamen, e-mail, hosting en websites. Daarnaast helpt ze je navigeren door de website via links in haar antwoorden. Je vindt haar op de supportpagina van onze website.

Jess a chatbot representing Plusnet

       by The Selfservice Company since Feb 2013 in English, Web, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jess Plusnet, one of the leading broadband, phone and super fast broadband service providers in the UK, already known for their award winning service, are working with SelfService Company to further enhance the online customer experience. Jess can be found in the help pages where she answers support questions about Plusnet’s services, such as phone, e-mail and broadband queries. In addition to enhancing the online experience Jess will also provide customer contact efficiencies.

Penny a chatbot representing Calor Gas

       by The Selfservice Company since Feb 2013 in English, Web, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Penny SelfService Company are now working with the market leader in LPG, Calor Gas, who have over 77 years experience across a wide variety of markets such as heating, catering, agriculture and transport. Calor recognised the increase in demand from customers looking to self serve and have worked with SelfService Company to deploy Penny, their new Virtual Assistant. A key consideration that lead to the decision is the valuable insights that can be drawn from the Voice of the Customer, in addition to the potential to improve online experience, reduce basket drop-out and increase up-sell opportunities.

Ariane a chatbot / virtual agent representing Caisse des Dépôts et Consignations

       by Do You Dream Up since Jan 2013 in English, Web, Customer service, Finance & legal, Government, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Ariane Depuis janvier 2013, Ariane est présente sur le site la Direction Des Retraites de la Caisse des Dépôts et Consignations.

Elle est accessible aussi bien aux actifs, aux retraités qu'aux employeurs.

Sa fonction est d'aider les internautes avec leurs problématiques générales telles que la connexion au site, pour des dizaines de caisses de retraites de la Caisse des Dépôts et Consignations.
Elle répond également aux questions plus spécifiques des fonds de l'Ircantec et de la CNRACL.

Cécile a chatbot / virtual agent representing Carsat Midi-Pyrénées

       by The Selfservice Company since Jan 2013 in English, Web, Customer service, Facial expressions, Finance & legal, Speech synthesis, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Cécile Cécile est l'agent virtuel de la CARSAT-MP. Elle est en charge de la promotion de l'Agence virtuelle Midi Premium de la CARSAT-MP. Elle répond aux questions relatives à la retraite, les risques professionnels et la santé au travail. Ces domaines sont ceux couverts par la CARSAT MP pour les salariés et les retraités du Régime Général en France.

Esperanza a chatbot / virtual assistant representing Municipalidad de San Isidro - Una Mirada Distinta

       by BotGenes since Jan 2013 in English, Web, Culture, Customer service, Facial expressions, Gestures, Government, Speech synthesis, Text recognition, Text synthesis, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Esperanza Esperanza para Una Mirada Distinta, Municipalidad de San Isidro.

Esperanza, un Agente Virtual desarrollado por BotGenes, trabaja como Asistente Virtual en Una Mirada Distinta; Centro de la Municipalidad de San Isidro para la inclusión de personas con discapacidad.

Ella tiene estudios en Comunicación Social, y disfruta dando información sobre el Centro a los interesados.

Esperanza utiliza el "cerebro artificial" en idioma español más avanzado desarrollado por BotGenes con más de 400.000 reglas de decisión, lo cual le permite manejar miles de regionalismos, errores de tipeo, ortográficos y gramaticales, y contextualizar respuestas.

Ella integra tecnologías de PLN, Procesamiento del Lenguaje Natural, con TTS, Texto a Voz, ofreciendo además de chat, audio streaming y un Avatar.

Más información: [email]info@botgenes.com[/email]

Jana a chatbot representing Deutsche Post

       by Artificial Solutions since Jan 2013 in English, Web, Customer service, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jana Deutsche Post turned to Artificial Solutions to help them deliver Jana, their chatbot who helps customers with their queries and questions on the Deutsche Post “E-post” service. E-Post is an innovative and secure digital mail handling, forwarding and delivery service which enables customers to securely send and receive mail items online, saving time and money. Naturally, such a service generates questions from new and existing users.

Jana helps both business and residential E-Post customers with all their queries by accessing the main Deutsche Post knowledge base, displaying relevant web pages and more - all in a friendly, conversational style. She is not just a pretty, friendly face though – Jana can recognize that some words have several meanings, like Frankfurt-Main or Frankfurt-Oder; or that in colloquial language, different words have nearly the same meaning, such as ‘postage’ and ‘price’. This enables her to ensure high levels of customer satisfaction and issue resolution.
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